Sometimes, you just want to talk to someone who gets it.
Our 1:1 Peer Support Program connects people living with MS, as well as loved ones of people with MS, with trained volunteers from across Canada who have their own experience with MS.
Whether you have a specific question, are working through a challenge, or simply need someone to listen, peer support can offer something different: a chance to connect with someone who understands the MS experience firsthand.
You can choose the type of support that works best for you: Extended or OneCall.
Hear real stories from people who’ve benefited from the program on our blog.
Extended
Ongoing support from someone who understands
Looking for someone in your corner? The Extended stream connects you with a trained peer volunteer for ongoing support over six months. It's also available for caregivers, family members, and loved ones.
Your volunteer can listen, share their experiences, and help you feel less alone as you navigate life with MS. You’ll connect virtually in the way that works best for you, whether that’s by phone, email, or video.
What to expect
Up to 6-month program
Virtual support by phone, email, video-calls, FaceTime, or another agreed-upon method
You’ll be matched with a trained volunteer based on availability and compatibility
Matching can take 3–6 weeks
How to apply
Complete the online application.
Have an onboarding call with the Program Coordinator.
Once a suitable volunteer is available, the Program Coordinator will contact you to make the connection.
Need help with the application? Contact the MS Knowledge Network and an MS Navigator can assist you.
Apply for extended
OneCall
Have a question? Let’s talk it through.
Sometimes you don’t need ongoing support - you just want to talk something through with someone who understands. OneCall's also available for caregivers, family members, and loved ones.
OneCall gives you the opportunity to connect with a trained peer volunteer for one phone conversation of up to one hour. It’s a space to ask a specific question, talk through an MS-related issue, or simply hear from someone who has been there.
What to expect
One phone call
Up to one hour
Phone support only
A volunteer will contact you within a few business days of your application
To protect the privacy of our volunteers, your call will come from a blocked number.
How to apply
Complete the online application. If you need help, the MS Knowledge Network can connect you with an MS Navigator for assistance.
A trained volunteer will call you back within a few weeks.
Apply for OneCall
A few things to know
Peer support is about connection, understanding, and sharing lived experience. Our volunteers are there to listen and offer support based on their own experiences with MS.
The 1:1 Peer Support Program does not provide medical advice, professional counselling, or crisis support, and it is not intended to replace professional care.
If you require immediate support, please contact your healthcare team, call 911, 988 or connect with a mental health/distress helpline .
Questions?
We're here to help. Whether you're looking for ongoing support, a one-time conversation with someone living with MS or caring for someone living with MS, the peer support program is here to help you feel heard, understood and connected.
Contact the MS Knowledge Network at msnavigators@mscanada.ca or 1-844-859-6789.
QuoteThe Peer Support Program made me feel comfortable in my own skin again. It gave me back the confidence I lost after my diagnosis and allowed me to develop a friendship that I will cherish forever.
QuoteSince the program is phone and online-based, I am able to connect with people affected by MS without leaving my house. I encourage people to volunteer for the program to support those in the MS community who are unable to go out.
